RETURN AND REFUND POLICY AND LIMITED WARRANTY
TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the TrackR Hardware and you are not satisfied with it, you may return it in its original condition within thirty (30) days from the date of delivery and receive a full refund. Engraved and custom Image TrackR devices are not covered under the Total Satisfaction Return Policy.
*To begin the refund/exchange process you must first send a request to [email protected] and provide a reason for refund/exchange and detailed information regarding your order.
*Any returned items received by TrackR without prior notification and approval by TrackR will NOT be processed.
*All returns/exchanges must be postmarked no more than 30 days after your request has been authorized and include a completed TrackR Return/Exchange Form in order to complete your request.
*The buyer is responsible for return postage when shipping items back for a refund.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty and the Agreement will not apply to the extent prohibited by applicable law. For a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
TrackR, Inc. (“TrackR”), located in Santa Barbara, California, USA, warrants to the purchaser of the TrackR hardware products (“Hardware”) that the Hardware will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery following the original retail purchase (the “Warranty Period”). If the Hardware fails to conform to this Limited Warranty during the Warranty Period, TrackR will, at its sole discretion, either (a) replace any defective Hardware or component; or (b) accept the return of the Hardware and refund the money actually paid by the original purchaser for the Hardware. Replacement may be made with a new or refurbished product or components, at TrackR’s sole discretion. If the Hardware or a component incorporated within it is no longer available, TrackR may replace the Hardware with a similar product of similar function, at TrackR’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Hardware that has been replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.
WARRANTY CONDITIONS; HOW TO CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner of the Hardware must (a) notify TrackR of the intention to claim by e-mailing [email protected] during the Warranty Period and providing a description of the alleged failure, and (b) comply with TrackR’s return shipping instructions. TrackR will have no warranty obligations with respect to returned Hardware if it determines, in its reasonable discretion after examination of the returned Hardware, that the Hardware is an Ineligible Hardware (defined below). TrackR will bear all costs of return shipping to the owner, except with respect to any Ineligible Hardware, for which owner will bear all shipping costs.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following (collectively “Ineligible Hardware”): Hardware marked as “sample” or sold “AS IS”; Hardware sold by unauthorized TrackR retailers; or Hardware that has been subject to (a) modifications, including, but not limited to, the use of non-TrackR provided key rings, adhesives, and accessories, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with TrackR’s user’s guide accompanying such Hardware or other written instructions provided by TrackR; (c) abuse or misuse of the Hardware; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, flood, tornado, earthquake, or hurricane. This Limited Warranty does not cover consumable parts, including batteries unless damage is due to defects in materials or workmanship of the Hardware, or software (even if packaged or sold with the Hardware). Unauthorized use of the Hardware or any TrackR software can impair the Hardware’s performance and may invalidate this Limited Warranty.